Where do you ship?
If we are unable to ship to your zip code, you will not be able to successfully place an order online. If you are able to successful place your order online, then we are able to ship to your location.
For more information regarding shipping, please email email@example.com
If you live in a house and you are not home for your delivery, your package will be left on your front step. If you live in an apartment, our courier must be let into your building to drop off your package. Our couriers cannot leave packages outside of apartment buildings.
It is important that you refrigerate the juice once it arrives to remain fresh. Please ensure that you will be able to receive your order the day it arrives. If you’d like to track your shipment, please email firstname.lastname@example.org.
Pulp & Press products are shipped in insulated boxes which help preserve the juice in transit. Selecting a PO Box as an address could result in considerable delays or loss of product, as the juice needs to be refrigerated shortly after being delivered to avoid spoilage. For this reason, please do NOT ship your order to a P.O Box.
How much does shipping cost?
We're able to offer flat rate $15 shipping and free shipping over $150 in areas that we can service via ground shipping. Our product is fresh, never frozen, and is required to be temperature controlled in transit. For this reason, anything outside of our 1-day ground zone is required to be shipped by next-day air.
Minimum Order Value for Free Shipping
|Shipping Cost Under Minimum|
How long does delivery take?
Orders will be delivered in an chilled, insulated box within 2-7 business days. Delivery time depends on location, transport delays, and weather. Please note, we do not ship on Friday, Saturday, or Sunday.
We recommend starting your cleanse once you receive it. If you want to delay the order so you can drink your juice on a later date, please request so on the cart page using the date selector.
Can I schedule my shipping arrival date?
To request a preferred delivery date please use the date selector tool found on the cart page. Please note that this is NOT a guaranteed delivery date. If you require the product by a certain date we suggest scheduling it to arrive 2-3 business days earlier to account for potential shipping delays caused by weather, traffic, etc.
We try our best to ship all orders complete, however, sometimes it is necessary to divide the orders into two or more packages, or more than one shipment.
Delivery Address Accuracy
In order for prompt delivery, please provide a complete street address with a postal code. Pulp & Press does not take any responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address. We are also not responsible for additional shipping charges that result from an inaccurate or incomplete address. Although it is the customer’s responsibility to provide accurate shipping information, we will do our best to contact you if a problem with a shipping address occurs.
CANCELLATION / ORDER SUBSTITUTIONS / DELIVERY DATE ADJUSTMENT
All cancellations, order substitutions or adjustments to requested delivery dates must be made at least 48 hours prior to your anticipated delivery date. This is to give our team enough time to make the necessary changes to your order before it is picked and packed and sent with our courier. If changes are not submit to our team before this time, your order will be shipped as originally requested and Pulp & Press will not be responsible for orders that are delivered unexpectedly, or without substitutions. Although it is the customer’s responsibility to provide timely notice of any changes, we will do our best to accommodate requests within our control.
Damaged, Lost or Short Shipments Return Policy
If your shipment is lost, damaged, or short upon delivery, report it to us immediately. Pulp & Press will evaluate your request, and refund or resend the missing or damaged juice(s). If there is damage, we may request photos for our investigation.Our team will respond to your request outlining why or why not your request will be granted. If granted, you will receive a confirmation email. You can expect a refund within 3 business days, and replacement juices within 5 business days after we grant your request. If you receive a package that has been opened do not accept it. Please do not return the order to our location, but rather dispose of the product.
Because our juices are perishable goods, we will not accept “change of mind” returns. We will only accept a refund request if there is evidence our team was negligent in fulfilling your order.
Your refund request must be sent within 48 hours of receiving your order.